Introduction

At NyKapital, we prioritize the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, whether through our website, mobile application, or other means. We are committed to ensuring that your privacy is protected and that your personal data is handled with care.

Data Controller and Data Processor

NyKapital, located at Dalgas Blvd. 48, 2000 Frederiksberg, Denmark, is the Data Controller responsible for your personal data. B4B Payments is the Data Controller for financial service related personal data. B4B Payments privacy policy can be found here - https://www.b4bpayments.com/prepaid/privacy/. This Privacy Policy is in compliance with the General Data Protection Regulation (GDPR), Data Protection Act 2018 (DPA 2018), and Privacy and Electronic Communications Regulations (PECR).

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identification Information: Full name, address, email address, phone number, date of birth, and personal identification number.
• Financial Information: Bank account details, transaction history, and balance data.
• Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: Including processing your transactions, managing your account, and providing customer support.
• To Improve Our Services: We analyze how you use our services to enhance functionality and performance.
• To Communicate with You: We may contact you with newsletters, marketing or promotional materials, and other relevant information.
• To Comply with Legal Obligations: We process your data to comply with legal requirements.
• To Protect Our Interests: Including fraud prevention, enforcing our terms, and protecting our rights.

Sharing Your Information

We may share your information with:

• Service Providers: Third-party providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Affiliates: Our affiliates, requiring them to honor this Privacy Policy.
• Legal Requirements: To comply with legal obligations or in response to valid requests by public authorities.
• Business Transfers: In connection with mergers, sales of company assets, financing, or acquisitions.
• Third-party credit reference agencies: To conduct credit checks and assessments.
• Cookies and Tracking Technologies: To enhance user experience and track website usage.

Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and secure server technology. Access to your data is restricted to authorized personnel only.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, considering:

• Ongoing Relationship: The duration of our relationship with you.
• Legal Obligations: Compliance with legal requirements.
• Legal Position: Retention for legal, litigation, or regulatory purposes.

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccuracies in your data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured format.
• Right to Object: Object to data processing.
• Right to Withdraw Consent: Withdraw your consent at any time.

To exercise these rights, contact us at privacy@nykapital.dk.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you of changes by posting the new policy on this page. Regularly review this policy for updates.

Contact Us

Detailed Privacy Policy Sections

Data Collection and Use

Personal Identification Information: We collect your personal information to verify your identity, provide services, and communicate with you effectively. This includes data like your full name, address, email address, phone number, date of birth, and personal identification number.

Financial Information: Your financial data, such as bank account details, transaction history, and balance data, is collected to facilitate transactions, manage your account, and comply with financial regulations.

Technical Information: We gather technical data from your devices, including IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform. This helps us enhance your user experience and ensure our services are compatible with your technology.

Usage Data: We monitor how you interact with our website and services to improve functionality and performance. This includes data on the pages you visit, features you use, and the actions you take.

Marketing and Communications Data: Your preferences regarding marketing communications are collected to tailor our communications and ensure you receive relevant information. This includes your consent to receive newsletters, promotions, and other marketing materials.

How We Use Your Data

Service Provision: We use your data to process transactions, manage accounts, and provide customer support. This ensures you have access to our services and that your interactions with us are efficient and effective.

Service Improvement: Analyzing your usage patterns helps us identify areas for improvement and optimize our services. This continuous enhancement ensures we meet your needs and expectations.

Communication: Your contact details are used to send newsletters, marketing materials, and other relevant information. We also use this data to inform you of updates, changes to our services, and any other important information.

Legal Compliance: We process your data to comply with legal obligations, such as financial regulations and anti-fraud measures. This ensures we operate within the law and maintain the integrity of our services.

Protection of Interests: We use your data to prevent fraud, enforce our terms and conditions, and protect our rights and interests. This includes monitoring for suspicious activity and taking appropriate action when necessary.

Data Sharing

Service Providers: We share your data with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Affiliates: Your data may be shared with our affiliates, provided they adhere to this Privacy Policy. This helps us provide consistent services across our affiliated entities.

Legal Requirements: We may disclose your information to comply with legal obligations or in response to valid requests by public authorities. This ensures we meet our legal responsibilities and protect our operations.

Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition, your data may be transferred to the new owner. This allows the new entity to continue providing services to you.

Third-party Credit Reference Agencies: We may share your data with credit reference agencies to conduct credit checks and assessments. This helps us evaluate your financial standing and manage risks.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your user experience and track website usage. This data helps us understand your preferences and improve our services.

Data Security

We employ advanced security measures to protect your data, including:

Encryption: Your data is encrypted during transmission and storage to prevent unauthorized access.

Firewalls: We use firewalls to block unauthorized access to our systems.

Secure Server Technology: Our servers are secured with the latest technology to protect your data from breaches.

Access Control: Access to your data is restricted to authorized personnel only. This ensures that only those with a legitimate need can access your information.

Data Retention

We retain your data based on the following criteria:

Ongoing Relationship: We keep your data for as long as we have an active relationship with you and provide services.

Legal Obligations: Data is retained to comply with legal requirements, such as record-keeping and reporting obligations.

Legal Position: We may retain data for legal, litigation, or regulatory purposes. This helps us protect our interests and comply with legal requirements.

Your Rights

You have the following rights under GDPR:

Right to Access: Request a copy of the data we hold about you. This helps you understand what information we have and how it is used.

Right to Rectification: Correct any inaccuracies in your data. This ensures that the information we hold is accurate and up-to-date.

Right to Erasure: Request the deletion of your data in certain circumstances. This allows you to remove your information from our systems if it is no longer needed.

Right to Restrict Processing: Limit how we use your data. This gives you control over how your information is used and shared.

Right to Data Portability: Receive your data in a structured, commonly used format. This allows you to transfer your information to another service provider if needed.

Right to Object: Object to the processing of your data. This gives you the ability to challenge how your information is used.

Right to Withdraw Consent: Withdraw your consent at any time. This allows you to change your mind about the data you have agreed to share.

To exercise any of these rights, contact us at privacy@nykapital.dk.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you of any changes by posting the new policy on this page. Regularly review this policy to stay informed about how we protect your data.

Contact Us

Additional Sections

Cookie Policy: We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookies through your browser settings.

Third-party Links: Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

International Transfers: Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data during such transfers.

Data Protection Officer: We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at privacy@nykapital.dk for any data protection queries.